Semac

Since the middle of 2012, our company has carried out quality service improvement plan to further improve our security inspection service quality and standards. We sincerely welcome your comment, suggestion and advice on our service. We promise that your personal information will be only utilized as our material aiming at improving our internal service, as well; it will not be disclosed to the third part without permission.

Name *

Email Or Telephone *

Flight Date

Flight Number

Your Basic Information

Q1、The reason of your travel: For business Tour For relatives or friends

Q2、How many times have you departed from our airport in the last 12 months? 1-2 times 3-5 times 6-10 times more than 10 times

Q3、Your Educational Background Below Senior High School Senior High School/Technical Junior High School Associate College/ University Master or Higher degree

Q4、Your age is: Below 25 26-34 35-44 45 or above

Your comment on our Security Inspection Service and Standards

Q5、Please illustrate your impression in terms of following security inspection service performed at our airport on the basis of your travel experience. 1、Is the security inspection notifications (e.g. to take out laptop, to dispose of lighter and liquids) provided to passengers sufficient and clear Excellent Good Average Poor Unsatisfied

2、Are the Security personnel polite to you while performing security inspection? Excellent Good Average Poor Unsatisfied

3、Were the security personnel you came across at passenger terminal polite and helpful? Did he/she assist you? Excellent Good Average Poor Unsatisfied

4、Have you ever inquired any service representative about security inspection information? YES No I did not notify

5、Do you think the service representative was able to answer your questions? I don’t know Excellent Good Average Poor Unsatisfied

6、Is the security inspection personnel properly dressed? Excellent Good Average Poor Unsatisfied

7、In your opinion, is the standing posture of the security personnel upright and demonstrated positive spirit? Excellent Good Average Poor Unsatisfied

8、Do you think security personnel express enthusiasm during work, e.g. starting the dialogue with please and end it with thank you and keep smiling all the time Excellent Good Average Poor Unsatisfied

9、Did Security Personnel greet you with hello? Excellent Good Average Poor Unsatisfied

10、Your general perception on our security personnel is Excellent Good Average Poor Unsatisfied

11、Will you travel again from Macau International Airport? YES No No comment

Suggestion and Advice

Your request, suggestion and advice on Security Inspection of Macau International Airport